Support

A real person reads every message. Highline Digital Holdings LLC, Colorado, USA.

Email us

We aim to reply within two business days. If something is broken, tell us what you saw and what you expected — that is usually enough to find it.

Delete your account

You do not need to email us to do this. It is in the app: Settings → Delete my account. It is immediate and permanent — there is no waiting period and nothing to confirm by email.

You can also export everything first, from Settings → Export my data. That works offline and needs no account.

What is deleted. Everything attached to your account: your email address, your tasks, routines, reminders, daily capacity check-ins, money deadlines, cooling-off items and your Shame-Free Reset history. Every table cascades from your account record, so nothing is left behind on our servers.

What is kept, and for how long. Nothing that identifies you. The anonymous usage measurements described in our Privacy Policy are kept for at most 90 days and then deleted; any that were recorded while you were signed in are removed immediately along with your account. We keep no backup copy of your content after deletion.

Deleting the app from your phone does not delete your account. If you cannot reach the in-app control for any reason, email support@highlinedigitalholdings.com and we will do it for you.

Questions people ask

A reminder didn't arrive. What happened?: Almost always the phone rather than the app: Focus modes, battery settings and restarts can all suppress or clear scheduled reminders. Open Settings → Reminder health in the app — it shows what was planned against what the phone is actually holding, which is usually enough to identify the cause. Please don't rely on Time Penny alone for medication or anything where a missed reminder would cause serious harm.
Is the app really free?: The planner is, permanently — unlimited tasks and routines, Now/Next/Later, two-step reminders, the Shame-Free Reset, Capacity Mode, sync, export and account deletion. No limits, no counters and no trial on any of it. Premium adds Money Deadlines and a few other things; it never takes anything away from the free tier.
How do I cancel a subscription?: Through the store you bought it from, not through us. On iPhone: Settings → your name → Subscriptions. The app also links straight there from Settings → Manage subscription. Cancelling stops the next renewal; you keep access until the period you have paid for ends.
I signed in on a new phone and my tasks are missing.: Check you signed in with the same email address. Sign-in is by emailed code, so it is easy to end up with two accounts by using a different address. If tasks were created on a device before you ever signed in, they belong to that device until it syncs — open the app there while online and they will upload.
The sign-in email went to spam.: Please check your spam or junk folder, and mark it as not spam so the next one arrives properly. We are a young domain and still building the reputation that keeps mail out of there. If it has not arrived after a few minutes, email us and we will help.
Does Time Penny see my bank account or my email?: No. It has no connection to any bank, shop or mailbox. Money Deadlines works entirely from what you type in or photograph yourself. The privacy policy sets out exactly what is stored and where.
Is it available on Android?: Not yet. iOS comes first; Android follows. If you would like to know when, email us and we will tell you.